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  • No Specific Interest
  • Older People


  • Administration and Office
  • Caring and Helping People
  • No specific activites


Age UK West Sussex,Brighton and Hove  Information and Advice (I&A) service provides information and advice to older people on matters such as welfare benefits, health and social care, housing and local services. The team cover the whole of West Sussex Brighton and Hove. They are supported by the First Point of Contact (FPOC) team

Helping older people to claim Attendance Allowance is one of the most important functions of an Age UK I&A service. Attendance Allowance is a benefit that can be claimed by older people with health problems who require support and care at home to be able to remain living independently. The form is quite lengthy and to fill it in well you need a thorough understanding of how the benefit works. Because of this older people are either often put off claiming or do not receive the benefit even though their health problems would suggest they should be entitled to it.  

In this volunteering role, you will be helping the I&A service support older people to claim Attendance Allowance, which will help them to live independently.

Key responsibilities

Interviewing older people and their carers or family about their health and care needs

Completing Attendance Allowance claim forms for clients

Providing guidance to clients on ‘next steps’ to be taken after the completion of an Attendance Allowance claim form to progress their application

Completing records of client interventions on our bespoke database and liaising with key staff at Age UK West Sussex, Brighton and Hove I&A service

You may also be responsible for arranging appointments to visit clients in their own homes, following our lone working policy and keeping the team updated on the location and time appointment arranged

Based at

You will either visit clients in their own homes or complete forms at Age UK West Sussex ,Brighton and Hove offices or in anyone of our outreach location. You will also be required to attend training and supervision meetings either via Microsoft Teams or at Age UK West Sussex, Brighton and Hove  main office.

What skills do I need?

Previous experience and role requirements

  • Full training and on-going support will be provided.
  • This role would suit somebody with previous experience of completing complex forms or supporting individuals with complex needs. For example, people who have previously worked in the public sector, for example the local council, the Department for Work and Pensions, the Health Service, the emergency services or in a regulated care setting, would be particularly suited to the role. Any potential volunteer will need to be able to demonstrate:
  • Strong IT skills including using our bespoke database, Microsoft teams, and ability to complete forms on line
  •  literacy and basic numeracy skills
  • the ability to understand written information and explain things clearly without using jargon or being patronising
  • a commitment to ensuring that customers are provided with accurate, relevant and timely information and support
  • the ability to write clear notes and records
  • a methodical and orderly approach
  • an open-minded approach to individuals, avoiding judgement and stereotyping while demonstrating patience and empathy
  • a willingness to undertake training and elearning on Safeguarding, Confidentiality, Equality and Diversity in addition to all role specific training.
  • provide at least one form filling session per week (approximately 2–3 hours).

If you are completing the form in an older person’s home:

  • you will probably need your own transport and your mileage will be reimbursed 
  • You will need to be willing to undergo a DBS check if working in clients' homes


  • No Specific Interest
  • Older People


  • Administration and Office
  • Caring and Helping People
  • No specific activites


No additional details recorded for this opportunity.

When can I volunteer?

Start Date: 08/06/2021

End Date: 08/06/2022

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

Variable - please discuss with the volunteer coordiantor


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