For Age UK Horsham District
Age UK West Sussex,Brighton and Hove Information and Advice (I&A) service provides information and advice to older people on matters such as welfare benefits, health and social care, housing and local services. The team cover the whole of West Sussex Brighton and Hove. They are supported by the First Point of Contact (FPOC) team
Helping older people to claim Attendance Allowance is one of the most important functions of an Age UK I&A service. Attendance Allowance is a benefit that can be claimed by older people with health problems who require support and care at home to be able to remain living independently. The form is quite lengthy and to fill it in well you need a thorough understanding of how the benefit works. Because of this older people are either often put off claiming or do not receive the benefit even though their health problems would suggest they should be entitled to it.
In this volunteering role, you will be helping the I&A service support older people to claim Attendance Allowance, which will help them to live independently.
Interviewing older people and their carers or family about their health and care needs
Completing Attendance Allowance claim forms for clients
Providing guidance to clients on ‘next steps’ to be taken after the completion of an Attendance Allowance claim form to progress their application
Completing records of client interventions on our bespoke database and liaising with key staff at Age UK West Sussex, Brighton and Hove I&A service
You may also be responsible for arranging appointments to visit clients in their own homes, following our lone working policy and keeping the team updated on the location and time appointment arranged
You will either visit clients in their own homes or complete forms at Age UK West Sussex ,Brighton and Hove offices or in anyone of our outreach location. You will also be required to attend training and supervision meetings either via Microsoft Teams or at Age UK West Sussex, Brighton and Hove main office.
Previous experience and role requirements
If you are completing the form in an older person’s home:
No additional details recorded for this opportunity.
Start Date: 08/06/2021
End Date: 08/06/2022
Variable - please discuss with the volunteer coordiantor
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Submit a quick enquiry to express your interest in this opportunity.