• Health and Hospices


  • Retail

Do you want to gain experience in retail, window dressing and customer service or are you simply looking for a rewarding way to meet people and help a local charity? Our busy shops need you! Shop assistants enjoy a fun and varied role - from sorting and pricing donations to manning the till and assisting customers. These are great opportunities if you enjoy working with the public and have fantastic customer service skills.

Role responsibilities:

• Accepting donations from the public and encouraging everyone to sign up for Gift Aid

• Sorting and processing donated goods - this can include grading clothes and researching prices online for more unique items

• Steaming, hanging, pricing and putting donated goods out into the shop

• Serving customers, offering help and advice where needed

• Manning the till, including payments through our electronic till system EPOS (for those 16+)

• Ensuring the shop is kept clean and tidy at all times

• Helping to raise the profile of St Catherine's Hospice by talking to customers

• Working within our Volunteering Code of Conduct at all times

• Attending relevant meetings & undertake all training required

• Acting as an ambassador for St Catherine's at all times

No criminal record check is needed for this role.

You will need to undertake e-learning training modules annually.

We also offer extra training courses to support your personal development.

What skills do I need?

What we're looking for:

• Have an understanding of Hospice care and philosophy and the ability to contribute to it

• Minimum age of 14 (parent/guardian consent and a child employment permit may be required)

• Excellent communication skills, being sociable, cheerful and courteous in all you do

• A caring approach while being able to demonstrate strong emotional resilience

• Good level of fitness and mobility - moving equipment and extended time on your feet are all core parts of this role

• Commitment to continuous development, including regular training

• Ability to work as part of a team

• Able to give one shift a week


  • Health and Hospices


  • Retail


  • DBS check required
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening No No No No No No No

Availability Details

Where: One of our 16 shops in: Billingshurst, Burgess Hill, Caterham, Crawley, Dorking, East Grinstead, Hassocks, Haywards Heath, Horley, Horsham, Redhill, Reigate, Oxted When: 9.30am - 1pm or 1pm - 5pm Monday/Tuesday/Wednesday/Thursday/Friday/Saturday Our House & Home Store in Crawley also opens on Sundays


This opportunity has no specific location.

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