Volunteer Client Service Meet and Greet – East Grinstead Library

Role Purpose

We are looking for volunteers to help provide our service in your local community. Do you have spare time to offer your client service skills in your local Library to meet and greet our clients who contact our service for help and advice? 

This role will give you excellent opportunity to progress further to become a volunteer adviser.

As a Client Service Administrator, you will:

 Meet and greet our clients and other visitors

 Explain advice process and offer information about our services

 Point out leaflets, self- help materials and navigate clients to our website pages

 Set up new clients on our database and record client information, book client appointments

 Administrative tasks

What skills do I need?

As a Client Service Meet and Greet, you need to:

 Be friendly and approachable

 Be open-minded and non-judgemental

 Be confident to work independently

 Have good IT skills ( Microsoft, database )

 Have some awareness of potential needs of vulnerable clients