• Advisory Services


  • Administration and Office
  • Advice and Information
  • Caring and Helping People

We are looking for volunteers to help provide our service in your local community.

Do you have spare time to offer your client service skills in your local Library to meet and greet our clients who contact our service for help and advice?

This role will give you excellent opportunity to progress further to become a volunteer advisor!

As a Client Service Administrator, you will:

  • Meet and greet our clients and other visitors.
  • Explain advice process and offer information about our services.
  • Point out leaflets, self- help materials and navigate clients to our website pages.
  • Set up new clients on our database and record client information, book client appointments.
  • Administrative tasks.

Hear from our volunteers about why they volunteer with Citizen's Advice:

Volunteer David: 

Volunteer Alby: 

What skills do I need?

As a Client Service Meet and Greet, you need to:

  • Be friendly and approachable.
  • Be open-minded and non-judgemental.
  • Be confident to work independently.
  • Have good IT skills (Microsoft, database).
  • Have some awareness of potential needs of vulnerable clients.

Other Information: You will be based at the Burgess Hill Library, supported by a Supervisor. At the moment working days are Mondays or Wednesdays, starting as soon as possible. You will need your own IT equipment and access to Wi-Fi for digital training. We ask for a minimum 6 months commitment, 4 hours a week. Travel expenses are paid. We pride ourselves on having a diverse workforce and welcome applications from people with all range of abilities for the skills that they bring.


  • Advisory Services


  • Administration and Office
  • Advice and Information
  • Caring and Helping People


  • Accessibility
  • Age Restrictions
  • DBS Check Required
  • Equal Opportunities Policy
  • Expenses Reimbursed
  • Health and Safety Policy
  • Ongoing Support
  • Suitable For Under 18s
  • Training Provided
  • Volunteer Induction
  • Volunteer Policy
  • Volunteers Covered By Insurance
  • Written Role Description

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning No No No Yes No No No
Afternoon No No No Yes No No No
Evening No No No No No No No

Availability Details

We ask for a minimum 6 months commitment , 4h a week.


Citizens Advice - Lancing Library
Penstone Park,
BN15 9DL

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