• Advisory Services


  • Administration and Office
  • Advice and Information

We are looking for volunteers who are passionate in serving their local community.

Do you have spare time to offer your skills and knowledge welcoming clients who use our services?

This role at your local Citizens Advice will give you excellent opportunities to progress in other roles.

As a Receptionist, you will:

  • Welcome clients and visitors.
  • Explain the advice process and offer information about our services.
  • Help clients navigate our resources.
  • Set up new clients, record client information and book appointments.
  • Administrative tasks.
  • Gain experience within an administrative role
  • Be part of a client’s journey in getting them help and support they need,
  • Get to work with a variety of clients and situations
  • Work within a fun and diverse office
  • Develop and learn new skills, which will support you towards future opportunities.

Other Information:

You will be based at Citizens Advice branch, supported by a Supervisor. We can provide you with the tools to access our digital training. We ask for a minimum 6 month commitment, with flexible working hours. We are a diverse workforce and welcome applications from people with all range of abilities.

If you are interested please email for more information about our roles and application process. Alternatively you can apply via our website:

Hear from our volunteers about why they volunteer with Citizen's Advice:

Volunteer David: 

Volunteer Alby: 

What skills do I need?

As a Receptionist, you need to be:

  • Friendly and approachable.
  • Open-minded and non-judgemental.
  • Confident to work independently.
  • Have good IT skills.
  • Aware of potential needs of vulnerable clients.


  • Advisory Services


  • Administration and Office
  • Advice and Information


  • Age Restrictions
    Over 18's only
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Suitable For Under 18s
    Over 18's only
  • Training Provided
  • Volunteer Induction
  • Volunteer Policy
  • Written Role Description

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


This opportunity is available Countywide.

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