Please bear in mind that coronavirus restrictions mean some organisations are not currently able to operate as they did pre-covid. While a volunteering role profile may be listed as available on this website it is possible that the opportunity may have had to be temporarily suspended. Things are a little more challenging just now so please also allow a little more time to hear back from them. Thank you.

Interests

  • Black, Asian & Minority Ethnic (BAME)
  • Disability
  • Employment, Education and Training
  • Homeless and Housing
  • Mental Health

Activities

  • Advice and Information
  • IT and Websites

Role purpose: Our Advisers assist clients in getting the right help for the problems they face. They assess people’s issues and identify the most appropriate course of action.

Main Duties and Responsibilities:

  • To successfully complete our remote Level 2 Adviser course including assessments and an Induction to Citizens Advice within the allocated timeframe.
  • To produce high quality and timely performance during remote supervised client interviews as part of the training process.
  • To assess the client’s problems using listening and questioning skills across all mediums; telephone, web chat & email.
  • Assess and agree the right level of service, taking into account the client’s ability to take the next steps themselves, the complexity of the problem and our resources to assist.
  • Identify, interpret and communicate relevant information exploring options and implications in order that the client can come to a decision.
  • When recording information and client details ensure that all work conforms to systems and procedures.
  • Assist with Research & Campaigns work by identifying where things have gone wrong and how we can help to challenge and change this.

What skills do I need?

Personal Skills and Qualities:

Specific qualifications or experience are not required to train for the role but requires you to have your own IT equipment and a phone line that you can use during volunteering.

You need:

  • An ability to understand complex information and convey it clearly to clients
  • To be good at listening & enjoy helping people
  • To have good IT skills and a willingness to learn use of our database system
  • To be able to input data accurately
  • Have a good level of literacy and numeracy
  • To be open minded and non-judgmental
  • Have an understanding of and commitment to confidentiality

We ask our  Advisers to volunteer for 12+ hours a week, this can be split but does require a longer term commitment of a year.

Other Information

Although you will be working remotely from home but as part of a team of committed people, supported by a Supervisor, living in or with a connection to West Sussex is a priority. 

You will need your own IT equipment and access to Wi-Fi. 

We provide digital training and ask you to be pro-active when elements of these are self learning. 

The role may also require the provision of services at community locations as well as our centres in the future. Travel expenses are paid. 

We pride ourselves on having a diverse workforce and welcome all applications from people with all range of abilities for the skills that they bring. 

If you are interested please email Volunteer@westsussexcab.org.uk  

for more information about our roles and application process. Alternatively you can apply via our website:  www.advicewestsussex.org.uk.

Interests

  • Black, Asian & Minority Ethnic (BAME)
  • Disability
  • Employment, Education and Training
  • Homeless and Housing
  • Mental Health

Activities

  • Advice and Information
  • IT and Websites

Details

  • Age restrictions
    18+
  • DBS check required
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

We ask our Advisers to volunteer for 12+ hours a week, this can be split but does require a longer term commitment of a year.

Location

This opportunity can be carried out whilst working from home.

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